The customer double-clicks the Customer Module executable to run it. No installation is required—the module simply starts and begins initialization. The customer waits a few moments while the software initializes and displays the welcome screen.
: The customer launches the module (administrator rights are required) and enters the technician's unique Technician ID or IP address. The customer double-clicks the Customer Module executable to
When asking a customer to run any executable, trust is paramount. The Customer Module version 1.9.7 was built with privacy-first principles: The customer double-clicks the Customer Module executable to
The workflow is designed to be symmetric and foolproof. Here is how the v1.9.7 architecture facilitates the connection: The customer double-clicks the Customer Module executable to
Security analysis and hardening