This lock is independent of the operating system (Windows, Linux, etc.) and stays with the hard drive even if you move it to another computer. If you or a previous owner set a hard drive password and then forgot it, you will be locked out of the entire system and your data.
Before contacting Acer, know which scenario applies to you: call acer service to unlock hdd exclusive
If your Acer hard drive (HDD) is locked and you cannot remember the password, you typically must contact Acer Support This lock is independent of the operating system
Once you’ve regained access, take these steps to ensure it doesn't happen again: call acer service to unlock hdd exclusive
The message is a request to contact general tech support. It indicates that the unlock requires: