Disclaimer: This will erase ALL data on the device. Back up contacts via your old SIM card or a CSV export if possible.
Using an autoloader is a "destructive" process, meaning it deletes everything. Follow these steps first: blackberry 9800 autoloader
Turn off your BlackBerry 9800. Connect the Micro-USB cable to your PC, then plug it into your phone. If your device is stuck in a boot loop, pull the battery out, plug in the USB cable, and reinsert the battery. Step 4: Monitor the Flashing Process Disclaimer: This will erase ALL data on the device
The loading bar gets stuck at 75% or 100% and never reaches the home screen. Follow these steps first: Turn off your BlackBerry 9800
A command prompt window will appear, asking you to connect the device. 4. Connect the Torch 9800 Connect the BlackBerry 9800 to the computer via USB.
Try using a different USB port (preferably a USB 2.0 port on the back of the PC) or reinstall the BlackBerry drivers.
If your Torch 9800 displays a flashing red LED or "Error 507" (No OS Found), an autoloader can still connect and fix it.