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Before he became a bestselling author, Chris Voss was on the front lines. After policing the rough streets of Kansas City, he joined the FBI, where his career as a hostage negotiator brought him face-to-face with bank robbers, gang leaders, and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator.
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Using "How" and "What" questions to solve problems. Where to Listen to the Audiobook Online (2021/2022)
Never Split the Difference takes you inside this intense world, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered most—when people’s lives were at stake. Unlike traditional business school models that treat negotiation as a logical, math-based exercise, Voss introduces a field-tested, emotionally intelligent approach. He argues that the rational actor model is flawed because humans are irrational, emotional beings. By using psychology, tactical empathy, and calibrated questions, you can navigate any difficult conversation.
The book tells the story of Chris Voss's experiences as a hostage negotiator and how he developed his negotiation techniques. Voss shares his insights on how to build rapport, create a sense of safety, and influence others. He also provides practical tips on how to handle difficult negotiations, including those with aggressive or irrational individuals.
Mastering High-Stakes Negotiation: How to Listen to "Never Split the Difference" Online
$190.00 / year
The membership includes premium content such as collection launches and demonstrations.
Before he became a bestselling author, Chris Voss was on the front lines. After policing the rough streets of Kansas City, he joined the FBI, where his career as a hostage negotiator brought him face-to-face with bank robbers, gang leaders, and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator.
This public link is valid for 7 days and shares a thread, including any personal information you added. This link or copies made by others cannot be deleted. If you share with third parties, their policies apply. Can’t copy the link right now. Try again later.
Using "How" and "What" questions to solve problems. Where to Listen to the Audiobook Online (2021/2022)
Never Split the Difference takes you inside this intense world, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered most—when people’s lives were at stake. Unlike traditional business school models that treat negotiation as a logical, math-based exercise, Voss introduces a field-tested, emotionally intelligent approach. He argues that the rational actor model is flawed because humans are irrational, emotional beings. By using psychology, tactical empathy, and calibrated questions, you can navigate any difficult conversation.
The book tells the story of Chris Voss's experiences as a hostage negotiator and how he developed his negotiation techniques. Voss shares his insights on how to build rapport, create a sense of safety, and influence others. He also provides practical tips on how to handle difficult negotiations, including those with aggressive or irrational individuals.
Mastering High-Stakes Negotiation: How to Listen to "Never Split the Difference" Online